Cancellation & Refund Policy — Maxi Melbourne Airport Taxis
At Maxi Melbourne Airport Taxis we aim to make bookings simple and fair. This Cancellation & Refund Policy explains when you may cancel, any fees that apply, how refunds are processed, and how to contact us about a cancellation or refund. This policy applies to bookings for Airport Transfer, Corporate Transfer, Hotel/Event Transfer, Winery Tour, Parcel Delivery and Wedding Transfer services made directly with Maxi Melbourne Airport Taxis.
How to Cancel
To cancel a reservation, contact our support team by phone or email using the contact details provided on your booking confirmation. Cancellations must be made by the person who booked the trip or by an authorised representative named on the booking. If you used a third-party booking platform, you may also need to cancel through that platform; check your booking confirmation for specific instructions.
Cancellation Windows and Fees
- Standard Bookings: Cancel at least 24 hours before the scheduled pickup time for a full refund (less any non-refundable booking fees, if applicable).
- Short-Notice Cancellations: Cancellations made between 2 and 24 hours before the scheduled pickup incur a cancellation fee equal to 50% of the fare.
- Late or No-Show Cancellations: Cancellations within 2 hours of pickup or failure to meet the driver at the agreed pickup location (no-show) will incur a fee equal to 100% of the booked fare.
- Special Services & Events: Bookings that include specialised services such as wedding transfers or winery tours may have different cancellation terms shown at the time of booking. These terms override the standard windows and fees.
Deposits and Non-Refundable Charges
Some bookings require a deposit to secure the service. Deposits may be non-refundable where noted at the time of booking. Any non-refundable charges will be shown clearly before payment is completed.
Refund Process and Timing
Refunds are processed to the original payment method whenever possible. Once issued, refunds may take 5–10 business days to appear depending on your bank. You will receive a confirmation message when your refund has been processed.
Changes to a Booking
If you need to amend the date, time or pickup location, contact us as early as possible. Changes requested more than 24 hours before pickup can usually be made without charge, subject to availability. Requests inside 24 hours may be treated as a cancellation and rebooking.
Cancellations by Maxi Melbourne Airport Taxis
In rare cases we may need to cancel a booking due to operational issues, safety concerns or unexpected circumstances. If this occurs, we will offer either a full refund or an alternative transfer at no additional cost.
Exceptional Circumstances (Force Majeure)
Events outside our control such as extreme weather, natural disasters or government restrictions may prevent us from providing the service. In such cases we will offer reasonable options, which may include rescheduling or a refund of recoverable amounts.
Refunds for Prepaid Extras
Prepaid extras such as baby seats or meet & greet services are refunded based on the same cancellation window as the main booking unless the service has already been provided.
Chargebacks and Disputes
If you raise a dispute with your card issuer, please notify us so we can help resolve the matter quickly. Repeated chargebacks without contacting us may result in future bookings being declined.
How Refund Amounts Are Calculated
Refunds are calculated from the total amount paid minus any non-refundable items and cancellation fees that apply based on the timing of the cancellation.
Contact & Support
For cancellations or refund requests, use the contact information in your booking confirmation and provide your booking reference along with your contact details.
Privacy and Payment Security
Information used to process cancellations and refunds is handled in accordance with our privacy practices. Payment details are processed securely and not stored beyond what is legally required.
Changes to This Policy
We may update this policy occasionally. The version displayed on our website at the time of booking will apply to that booking. If major updates affect existing bookings, we will notify affected customers where possible.
Governing Law & Jurisdiction
This policy is governed by the laws in the region where Maxi Melbourne Airport Taxis operates. Any disputes will be handled by the relevant courts unless otherwise required by law.
Additional Notes
- Keep your booking confirmation and receipts until the booking and any refund process are complete.
- Check your booking confirmation for any extra terms specific to your reservation.
Effective Date
This policy applies from the date it is published on our website.
Contact Us
For assistance with cancellations or refunds, please use the contact details provided on your booking confirmation or through our website.